Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@rollexi.com. Please note that returns will processed on an individual basis based on the reason for the return.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@rollexi.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@rollexi.com.
REFUND POLICY
1. 30-Day Return Window: We offer a 30-day return period from the date of delivery. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
2. Eligibility Criteria: To be eligible for a return, your item must be unused, undamaged, and in the same condition that you received it. It must also be in the original packaging. Additionally, certain products may have specific eligibility requirements, such as hygiene products, perishable goods, or personalized items. Please contact our customer support for more information regarding the eligibility of specific products.
3. Return Process: If you would like to return an item, please follow these steps:
a. Contact our customer support within the 30-day return window, either by email or phone, and provide your order details and reason for the return. Our support team will guide you through the process.
b. Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to proceed.
c. Pack the item securely in the original packaging (or similar protective packaging) to prevent damage during transit. Include the RMA number on the package.
d. Ship the item back to us using a trackable shipping method. You will be responsible for the return shipping costs, except in cases where the return is due to our error or a defective product.
4. Inspection and Refund Process: Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. If approved, we will initiate the refund process. Please note the following:
a. Refunds will be processed using the original payment method used for the purchase.
b. The refund will cover the cost of the item(s) returned, excluding any shipping or handling charges.
c. Depending on your payment provider, it may take some time for the refund to be reflected in your account.
5. Exchanges: If you would like to exchange an item, please follow the return process as outlined above, and then place a new order for the desired item. This will ensure a faster turnaround time for receiving the product you want.
6. Non-Returnable Items: Certain items are non-returnable, including but not limited to gift cards, downloadable software, and items marked as final sale or clearance. Please check the product description or contact our customer support for more information.
7. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support immediately. We will assist you in resolving the issue by providing a replacement, a refund, or any other necessary solution.
We strive to provide excellent customer service and will do our best to accommodate your return requests within the specified guidelines. If you have any further questions or concerns about our return policy, please don't hesitate to contact our customer support team.